Roger Fajman said:
>I'm not amused. This is not the way to encourage novices to
>learn to use the network. It's a good way to scare people away.
1: A good way to encourage novices is to present them with
decently readable online documentation, help files, etc.
Stuff that tells them what they *need*, without assuming
that novices are gurus. Most documentation I've seen over
the years (ANY kind of environment, whether computer-related
or not!) assumes a lot of things from the novice, and most of
those things should *not* be assumed. BTW, "common sense" can
be quite envir-related... :-(
2: A good way to encourage novices to *read* documentation is to
show them what happens if they don't, in a fashion that shows
at least some humour. In that sense this Clueless thing seems
rather nice to me. :-)
3: A good way to get doc-writers to set up their doc in a really
useful way is to ensure that those doc-writers are *not* the
people who wrote the application, who are also not familiar
with the application, but more than familiar enough with the
way novices think.
IMHO more people are scared away due to the combination of LACK of
decent docs followed by unexpected results, than things like Clueless
Regards, and merry Xmas.
$$/ (F. Scott Ophof <ophof @