> I run a high-volume list with 1700+ and about 50K a day in volume. I
> use the standard list-request @
site address for administrative
> Because of the volume, the fact that I don't always read all the
> traffic on the list, and because I don't wish to condone improper use
> of the posting address, I do not process requests sent to the posting
> address. All new members are sent explicit instructions when they
> join the list.
> I recently received the following threat (posted to the list) from a
^^^^^^ strong word
> member of my list (who has never sent a remove request to the request
<SNIP> message - plea - to be removed deleted.
> I did break my long-standing policy and remove this person's address.
> But what do you do when you receive threats like this?
The members of the list are YOUR customers. Customers expect service,
nothing more. Your list is a service. I've seen a few complaints from
people whose customers don't follow the "correct" procedure -- almost
as if there is an intent to "punish" the customer for failing to follow
the procedure. Absurd! The frustration of your customer suggests that
the procedure is flawed. I am on MANY lists, and it is very common for
people to send administrative requests to the entire lists. The solution:
adapt to the customer.