Great Circle Associates List-Managers
(July 1997)

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Subject: Subscription problems
From: "Amy Stinson" <amys @ amys-answers . com>
Organization: Amy's Answers
Date: Wed, 2 Jul 1997 17:38:43 -0500
To: list-managers @ GreatCircle . COM
Comments: Authenticated sender is <amys @ amys-answers . com>
Reply-to: amys @ amys-answers . com

Hi Folks,

I am in the process of moving my lists over to my own server and am 
running into some snafu's.  I'm running SLMAIL, which is okay.  Okay, 
it was easy.  I had it up and running in 15 minutes.  I didn't have 
that good of luck with other products and didn't want to pay for a 
commercial license to run 1 rather large list.

These are the problems I'm experiencing.  Prodigy's mailer puts  a 
little blurb at the top of their emails, which triggers an "unknown 
command -" error message whenever a user tries to send a command.  Is 
this a feature that the EMC user can turn off?  Obviously, I can't 
set the software to start reading commands further down.

I used myself as an example of how to send messages to the listserver 
and put:  This is an example of how to send a command

and had no fewer than 50 people sign up to the TEST list with the 
name Amy Stinson.  How do I get them to stop that?  

Like Chuq, I will no longer be offering Web sign up.  I averaged 
about 10 bad addresses every week, mostly from AOL people who put 
only their screen name to compuserve people who used commas in their 
addresses.  Those comma addresses are really hard to remove from a 
smart list list.  You have to put them in quotes.

I thought that moving them from individual request addresses to one 
generic address would simplify things.  Not on your life.  They can't 
spell listserv, listserve, listserver, majordomo, or listproc.  They 
can't spell subscribe.  They can't see spaces in between words. Yes, 
I had one send this command
subscribetestyourname  and couldn't figure out why it didn't go 

I guess what I really want to know is if someone has written a help 
file for dummies that I can shamelessly borrow and adapt to my  own 
listserver?  I've really tried to dumb mine down, but I obviously 
have missed something.


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