Great Circle Associates List-Managers
(June 1998)
 

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Subject: Re: integrated delivery system
From: Rich Kulawiec <rsk @ gsp . org>
Date: Sun, 21 Jun 1998 08:53:16 -0400
To: Chuq Von Rospach <chuqui @ plaidworks . com>, list-managers @ GreatCircle . COM
In-reply-to: <v0401170fb1b23370f05e @ [207 . 167 . 80 . 70]>; from Chuq Von Rospach on Sat, Jun 20, 1998 at 08:53:46PM -0700
References: <19980618144632 . 1503 . qmail @ cr . yp . to>; <v0313031cb1ab2de2e469 @ [206 . 109 . 113 . 133]> <19980618095501 . A13848 @ gsp . org> <19980618144632 . 1503 . qmail @ cr . yp . to> <19980618115024 . A14468 @ gsp . org> <v0401170fb1b23370f05e @ [207 . 167 . 80 . 70]>

On Sat, Jun 20, 1998 at 08:53:46PM -0700, Chuq Von Rospach wrote:
> Um, Rich, YOUR version of reality forces them to remember one email
> address with nine different command phrases. Our version of reality
> forces them to remember various e-mail addresses. Oh, and the e-mail
> address varies based on the style of listserver (is it
> majordomo @
 domain? list-request @
 domain? listserv @
 domain?
> Listproc @
 domain?), and, oh, the command phrases vary by list-server,
> too. list-subscribe @
 domain and list-unsubscribe @
 domain hide all that
> from the users.

Actually, that's *not* my version of reality.  *My* version of reality
includes a standard which eliminates the differences between the
command syntax and semantics of majordomo, listserv, listproc etc.
by codifying them in an RFC.  The gratuitous differences between
those programs seem to cause an awful lot of end-user confusion;
and every time someone adds *another* MLM, it gets worse.  And there
is absolutely NO reason for them.

My point, which seems to have gotten lost, is that from the user's
viewpoint, remembering 9 command phrases doesn't seem much
different a task from remembering 9 different addresses.

> Rich, have you done any real research with list users in the last 18 months? 

No, I have not.

> When was the last time you did any user studies on this, Rich? 

1991 -- and frankly, it wasn't much a study.

---Rsk
Rich Kulawiec
rsk @
 gsp .
 org



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