Great Circle Associates List-Managers
(January 2001)

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Subject: Re: AOL points of contact?
From: Norbert Bollow <nb @ thinkcoach . com>
Date: Fri, 26 Jan 2001 15:47:55 +0100
To: list-managers @ GreatCircle . COM
In-reply-to: <200101251722 . LAA18089 @ mail . xnet . com> (message from Adam Bailey on Thu, 25 Jan 2001 11:23:12 -0600)
Prefer-language: de, en, fr
References: <200101251722 . LAA18089 @ mail . xnet . com>

I wrote

> >We're having a very bad problem with AOL's 'spam filter' again
> >(which is silently discarding a big proportion of legitimate
> >mailing list traffic again).

Many thanks to all who responded to this question!

JC Dill <inet-list @
 vo .
 cnchost .
 com> wrote

> 	whois
> Alternately, try whois and calling their number:

Indeed it seems that this is the official way for contacting AOL
with this kind of problem.

Adam Bailey <adamb @
 lull .
 org> wrote:

> You're better off just fixing the problem. See 
> <>.

A good resource, but even knowing all that I had not managed to
spot the problem on my own.

The most helpful response came in private email from an AOL
postmaster (thank you so much - you know who you are :-) who
took the time to investigate the situation and tell me exactly
what needs to be changed to get "better chances for email

God bless you,

* Business coaching and consulting on email robots and mailing lists *
Norbert Bollow, Weidlistr.18, CH-8624 Gruet (near Zurich, Switzerland)
Tel +41 1 972 20 59     Fax +41 1 972 20 69

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