This is a great place to vent, although I'm not sure whether any action
will result. :)
The problem is twofold. First, any list hoster is at the mercy of the most
dumb, lazy or unscrupulous list they host. All it takes is some grouchy
lady in Kankakee, Illinois who doesn't know how she got on a list or
doesn't know how to get off (not having read or kept the welcome message,
and often ignoring instructions that ship with every message or digest),
and bam, an ISP complaint is lodged and you're blackballed.
Second, there is often some half-smart wage geek at the ISP's support desk
who can't resist trying to be "clever" about spam blocking, and ends up
taking out a forest of legit mailing lists. The last one I tracked down
actually said "well why don't you just install UBBS on your website?" :(
--On Thursday, May 16, 2002 8:26 AM -0400 Sean Brunnock
Server.com has been hosting mailing lists since '97. We currently
host 4,000 lists with over a million subscribers in all.
Over the years, we've been accused of being spammers many times.
We've implemented confirmed opt-in and RFC 2369, but this week
I've discovered that two large ISPs have been filtering our email to
their customers. As far as I can surmise, there were no complaints
and the ISPs did not notify their customers or us. The ISPs simply
decided that our mail was not worthy and blocked it. We're currently
negotiating with the ISPs to lift the blocks.
I think it's odd that newspapers love to run stories about mailmen
who toss mail in the trash rather than deliver it, but you never hear
about ISPs that play games with email.
Have you folks had similar experiences? Should we do something
about it? Or am I venting in the wrong place?