Great Circle Associates List-Managers
(May 2003)
 

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Subject: Re: So I got this 411 spam this morning...
From: Mitch Collinsworth <mitch @ ccmr . cornell . edu>
Date: Fri, 2 May 2003 02:10:50 -0400 (EDT)
To: Tom Neff <tneff @ grassyhill . net>
Cc: list-managers @ greatcircle . com
In-reply-to: <136966437 . 1051829307 @ tomdual2>
References: <7B4457A4-7BF1-11D7-8A7C-0003934516A8 @ plaidworks . com> <136966437 . 1051829307 @ tomdual2>

On Thu, 1 May 2003, Tom Neff wrote:

> Also, from a business standpoint, if you have a customer complaint address
> and you encase it in a "how many GIF swirlies am I holding up" hoop-jump, you
> could be liable under various consumer protection statutes.

Somehow I doubt this is true.  Businesses have been using challenge/
response for a while now on their customer complaint phone lines.

Any thoughts on this from our resident attorney?

-Mitch


References:
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From: Chuq Von Rospach <chuqui @ plaidworks . com>
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From: Bob Bish <bobbish @ earthlink . net>

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